Lost / Stolen Card

In the event that your credit card is lost or stolen you should contact Elan (the vendor who provides these services to Sterling Bank and its customers) as soon as possible.

To report a Lost or Stolen Card to Elan use the following contact information:

  • 24-Hour Elan Cardmember Service: 800-558-3424
  • To reach Elan Cardmember Service via email, login to your account and click on Messages.